online endless canvas to interact on
Instant messaging allows people to think and type simultaneously, causing a phenomenon called ‘parallel chatting’. Chatboard is a new way of visualizing a chat interaction, an endless canvas to chat and interact on, a visually friendly tool which adapts to the time flexibility that comes along with instant messaging.
The way instant messaging (chatting) is visualized on our screens today is a linear format listing messages chronologically. However, instant messaging allows two (or more) people to think and type at the same time, which muddles topics and leads to misunderstandings.
‘How might we design an interface for instant messaging that prioritizes topics rather than time?
Learning about general chatting habits, how parallel chatting starts and how the users feel
Collecting chat histories from my users and analyzing their conversations.
Chatting for an hour with one of the extreme users on a blank canvas to pretotype the idea
Learning what kind of device and existing instant messaging services are used by different age groups
Prototyping and user-testing
Low-fidelity prototypes Chatboard’s first prototypes were using the software Balsamiq and user tests were carried out using both digital and paper prototypes.
High-fidelity prototypes With feedback from users, prototypes were refined in the software JustinMind and tests continued using higher-fidelity prototypes.